Customer Experience and the Human Touch
As the old adage goes, “There’s just no pleasing some people.” I’m reminded of the story of a grandmother who was walking along the beach with her grandson. A big wave unexpectedly
Bradd C. Hayes is the active editor of this blog.
As the old adage goes, “There’s just no pleasing some people.” I’m reminded of the story of a grandmother who was walking along the beach with her grandson. A big wave unexpectedly
As Americans were preparing for a long holiday weekend, Russia-based REvil ransomware criminals (aka Sodinokibi), conducted an attack targeting the information technology company Kaseya. In an attempt to downplay the attack, Kaseya
Back in 2020, Google announced it was going to eliminate third-party cookies from its Chrome search engine by the end of this year. The decision made a lot of people unhappy. Google
For many people, this Independence Day celebration feels much more liberating than past holidays as pandemic restrictions are being cautiously lifted. The pandemic isn’t over; however, thanks to the millions of people
Can anybody be creative? Most experts believe they can. Journalist Jess Shankleman (@Jess_Shankleman) writes, “Neuroscientists view creativity as a cognitive skill, like math or memory, that can be learned, measured, and strengthened.”[1]
We’ve all heard the business mantra “innovate or die.” In this article, I’d like to discuss innovation’s symbiotic traveling companion: creativity. Innovation invariably begins with an idea. In the innovation formula (innovation
Early attempts at artificial intelligence included efforts to play games, like chess. This type of AI is known as narrow or weak AI. Because weak AI has a specific focus, it has
Big data may seem like an old topic; however, the ways in which companies deal with big data continues to evolve. Tech writer Joe Devanesan (@thecrystalcrown) reports, “With the unprecedented speed of
Artificial intelligence (AI) is having the same kind of impact in the marketing sector as it is in other economic sectors. In fact, the staff at CIO Review asserts, “Digital marketing is
The 2021 holiday shopping season could be hugely successful if recent trends continue. For example, overall retail sales in April rose by 51.2% year-over-year. Michael Brown, a Partner in A.T. Kearney’s Consumer
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