Enterra Solutions, LLC Privacy Notice

Last updated: December 13, 2022

Introduction

This Privacy Notice is provided by Enterra (“Enterra” “we,” “our,” or “us”) to describe the Personal Information (defined below) we collect on https://www.Enterrasolutions.com (the “Website”) and when you use our Services, how we use it, with whom we share it and the choices available regarding our use of the information we collect. We also describe the measures we take to protect the security of the information and how to contact us about our privacy practices. If you do not agree with this Privacy Notice, do not access or use any part of the Website or register for an account. All capitalized terms not defined in this Privacy Notice have the respective meanings set forth in the Terms and Conditions.

Updates to this Notice

We may update this Privacy Notice based upon evolving laws, regulations and industry standards, or as we may make changes to our business including our Website. We will post changes to our Privacy Notice on this page and encourage you to review our Privacy Notice when you use our Website to stay informed. If we make changes that materially alter your privacy rights, we will take commercially reasonable measures to inform you, consistent with the significance of the changes we make. If you disagree with the changes to this Privacy Notice, you should discontinue your use of the Website.

Children

You must be at least 18 years old to use the Website. Our Website is not directed to or intended for use by minors. If you are under 18, do not use or provide any information on this Website. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

Personal Information We Collect

Information You Provide Us

We collect certain information from you by which you may be personally identified, such as your name, last name, email address, phone number and address (“Personal Information”) when you use our Website, such as when you sign up via our “Get Started” page, apply for a job, or contact us via email. We do not collect sensitive information, as defined under applicable law.

Information You Provide To Our Service Providers​

We receive your personal information from other sources, such as when you contact our sales team on the SAP Store.

Information We May Automatically Collect​

When you visit Website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device using cookies and similar technologies. Additionally, as you browse the Website, we may collect information about the individual web pages and services that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.

We may automatically collect this information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website.

Personal Information Collection Summary

Category Examples Collected
A: Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. YES
B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories. YES
C: Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). NO
D: Commercial Information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. YES
E: Biometric Information Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. NO
F: Internet or other similar network activity Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. YES
G: Geolocation Data Physical location or movements. NO
H: Sensory Data Audio, electronic, visual, thermal, olfactory, or similar information. NO
I: Professional or employment-related information Current or past job history or performance evaluations. NO
J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO
K: Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. YES

How We Use Your Personal Information

We use the Personal Information we collect from you in the following ways:

  • To provide and maintain our services, including those requested via the SAP Store;
  • To manage your account on our Website and on the SAP Store;
  • For the performance of a contract and the development, compliance and undertaking of any contract you may have with us;
  • To personalize your experience on the Website;
  • To manage your requests;
  • To process your transactions;
  • To communicate with you, including through marketing commutations;
  • To screen for and investigate potential risks and fraud in our systems;
  • To optimize our Website;
  • To comply with legal obligations; and
  • To establish, exercise, or defend a legal claim.

We use Cookies and similar technologies that automatically collect your information to:

  • Authenticate you and protect your account;
  • Remember user preferences;
  • Enable plugins that allow you to share information on social media platforms;
  • Deliver and measure advertising; and
  • Analyze traffic and trends through the Website.

Sharing your Personal Information​

We disclose your Personal Information:

  • To our affiliates for the purposes described in this Privacy Notice;
  • To our third-party service providers, to facilitate services they provide to us. These can include providers of services such as data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, user support service, email delivery, auditing, and other services;
  • To companies we work with in order to provide you with any services you have requested from us; and
  • To comply with applicable laws, regulations, respond to subpoenas, search warrants or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell or share your Personal Information with third parties unless you provide us with advance notice. We may share your Personal Information to comply with applicable laws, regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We may disclose your Personal Information as part of a corporate business transaction such as a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership. In these cases, Personal Information could be transferred to third-parties as a business asset.

Links to Other Websites

Our Website may contain links to other websites that are not operated by Enterra. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to review the privacy policy of the third party websites you visit. Any information you input into the SAP Store is governed by SAP SE’s Privacy Statement which can be accessed here: https://store.sap.com/dcp/en/privacy

Privacy Technology Practices

Do Not Track Signals

Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our Website not to collect tracking information. Please note that we do not alter our Website’s data collection and use practices when we see a “do not track” signal from your browser.

Data Security

We are committed to protecting the security of your Personal Information. Depending on the circumstances, we may hold your information in hard copy and/or electronic form. For each medium, we use technologies and procedures to protect Personal Information. We review our strategies and update as necessary to meet our business needs, changes in technology, and regulatory requirements. These measures include, but are not limited to, technical and organizational security policies and procedures, security controls, and employee training.

You are responsible for maintaining the security of any account credentials that may be issued to you as you use the Website. We will treat access to the Website through your account credentials as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Website without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data Retention

We retain your Personal Information for as long as we have a business relationship with you. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us or keep using our services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Your personal data will be deleted or anonymized three years after your last activity with our business. We may retain your account information and order information for our records for up to 7 years after your last transaction. We reserve the right to retain anonymized and aggregate information indefinitely.

California Consumer Privacy Rights

This section outlines data privacy rights afforded to California residents and certain disclosures that are required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA).

Categories of Personal Information Disclosed

We have disclosed the following categories of Personal Information as listed in the CCPA to third parties for our operational business purposes within the preceding 12 months:

Personal Information Category Category of Third-Party Recipients
Business Purpose Disclosures Sales
A: Identifiers. Internet service providers, Data analytics providers
B: California Customer Records personal information categories. Data analytics providers
C: Protected classification characteristics under California or federal law. None None
D: Commercial information. Data analytics providers
E: Biometric information. None None
F: Internet or other similar network activity. Data analytics providers
G: Geolocation data. Data analytics providers
H: Sensory data. None None
I: Professional or employment-related information. None None
J: Non-public education information. None None
K: Inferences drawn from other personal information. Data analytics providers

Right to Know

You can request information about how we have collected, used and shared your Personal Information during the past 12 months.

Right to Access

You can request a copy of the Personal Information that we maintain about you.

Right to Delete

You may request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.

Right to Correct

You may request that we correct any of your Personal Information that has become outdated or needs correction for any reason.

Exercising Your Rights

To access or delete specific pieces of Personal Information we will need to verify your identity to the degree of certainty required by law. As permitted by applicable law, any request you submit to us is subject to an identification and residency verification process (a “Verifiable Consumer Request”). We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the consumer about whom we collected Personal Information. California residents may exercise their rights described above by emailing us at [Info@enterrasolutions.com] with subject line “Verifiable Consumer Request.”

Only you, or someone legally authorized to act on your behalf (an “Authorized Agent”), may make a request to know or delete related to your personal data. We require Authorized Agents to provide written authorization confirming they may submit a request on your behalf. You may only submit a request to know twice within a 12-month period. We endeavor to substantively respond to a Verifiable Consumer Request within forty-five (45) days of its receipt, unless we require an extension. If we reasonably require an extension, we will inform you of the reason and extension period.

Once we receive your request and confirm your identity, we will review your request. We may deny your request if retaining the information is proper and necessary or if an exception allowing us to retain the information applies.

Non-Discrimination

We will not discriminate against you for exercising any of your data subject rights. We do not charge a fee to process or respond to your Verifiable Consumer Request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Shine The Light Law

California Civil Code sections 1798.83 permits users of our Websites that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to Info@enterrasolutions.com with the subject line “Request for California Privacy Information” or contact us at the contact information provided below.

Contact Us

If you have any questions regarding this Privacy Notice, please contact us at Info@enterrasolutions.com.