Focusing on Customer Experience
The late Sam Walton, founder of Walmart, insisted, “There’s only one boss; the customer.” And, in most organizations, pleasing the boss is essential for success. If the customer is the boss, and
Bradd C. Hayes is the active editor of this blog.
The late Sam Walton, founder of Walmart, insisted, “There’s only one boss; the customer.” And, in most organizations, pleasing the boss is essential for success. If the customer is the boss, and
Early in the COVID-19 pandemic, consumers made a run on some products (e.g., toilet paper) leaving store shelves empty and consumers looking for alternatives. As a result, e-commerce channels lit up as
The Oxford English Dictionary defines “cognition” as “the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.” According to Mickey McManus, the former Chairman of MAYA
Last night, I returned home from Warsaw, Poland after a weeklong business trip in Europe. This was my second trip to the region in a month. During both trips, Vladimir Putin’s War
How do you measure a person’s contribution to the world? When it comes to Steward Brand (@stewartbrand), that’s not an easy question to answer. Wikipedia simply states, “Stewart Brand (born December 14,
When Russia invaded Ukraine with its military might, there was nearly as much talk about cyberattacks as there were about physical assaults. If the world needed a wake-up call about global cybersecurity
Every day we make myriad decisions without giving much thought to many of them. Businesses are no different. Bain analysts, Michael C. Mankins and Lori Sherer (@lorisherer), explain, “The best way to
Talking about the metaverse is all the rage. That’s because numerous pundits believe the metaverse is the next big thing. As most people are aware, Mark Zuckerberg, founder and CEO of Facebook,
The future of work is a fascinating subject to contemplate and discuss. Prior to the pandemic, many of the articles discussing the future of work raised concerns about artificial intelligence (AI) and
For centuries, April Fools’ Day has been a day dedicated to pranks and laughs. It’s a day when people looking for serious news need to fact-check anything they read, watch, or hear
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