Category: Customer Experience

In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.

Bradd C. Hayes is the active editor of this blog.


Do Your Customers Really Matter?

Michael LeBoeuf claims, “A satisfied customer is the best business strategy of all.” [“Business Strategies of Companies,” by Michael Kerr, Houston Chronicle] That may be true, but you wouldn’t know it by

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Improving Customer Service

Noted supply chain analyst Lora Cecere flies a lot. I suspect that most of her flights are uneventful. Occasionally, however, things go wrong and Lora starts thinking about customer service (or the

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