In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.
Bradd C. Hayes is the active editor of this blog.
“Retailers, reliant on a traditional bricks-and-mortar heritage,” writes Trisha Nichols, Managing Partner at MediaCom US, “face a complex task of maintaining relevance to an increasingly elusive consumer base. The question we are
Milind Mody, founder and CEO of eBrandz, an Indian search marketing company, writes about a small, but very demanding, customer that his company dealt with when it was first getting established. Apparently,
Michael LeBoeuf claims, “A satisfied customer is the best business strategy of all.” [“Business Strategies of Companies,” by Michael Kerr, Houston Chronicle] That may be true, but you wouldn’t know it by
Noted supply chain analyst Lora Cecere flies a lot. I suspect that most of her flights are uneventful. Occasionally, however, things go wrong and Lora starts thinking about customer service (or the
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