In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.
Bradd C. Hayes is the active editor of this blog.
Back in the era of general stores, decisions about which products were available to consumers were primarily made by store owners. As retail journalist Daphne Howland (@daphnehowland) observes, “Once upon a time,
With inflation shredding consumers’ budgets, consumer packaged goods (CPG) manufacturers and retailers are feeling the impact. Food writer Simon Harvey (@SidflashHarvey) believes things are only going to get worse before they get
The digital world is changing how we interact with one another — both virtually and physically. It is also changing how consumer packaged goods (CPG) companies interact with their customers. One of
Early in the COVID-19 pandemic, consumers made a run on some products (e.g., toilet paper) leaving store shelves empty and consumers looking for alternatives. As a result, e-commerce channels lit up as
The past couple of years have been — to say the least — interesting for the consumer packaged goods (CPG) sector. As Erik Larson (@erikdlarson), Founder and CEO of Cloverpop, observes, “The
Consumer packaged goods (CPG) manufacturers and their end-customers constantly engage in a complicated dance that has no choreographed steps. Sometimes CPG manufacturers take the lead and sometimes consumers take the lead. When
How important is customer loyalty? Business consultant Jeffrey Gitomer (@gitomer) insists, “Customer satisfaction is worthless. Customer loyalty is priceless.”[1] On the other hand, A.G. Lafley, former CEO of Procter & Gamble, and
Due to the pandemic, e-commerce growth accelerated and manufacturers’ interest in direct-to-consumer (DTC) consumer sales also increased. In the first installment of this article, I discussed some of the considerations manufacturers and
One of the most prominent retail trends accelerated by the pandemic has been increased e-commerce sales. According to Tom Standage (@tomstandage), editor of The Economist‘s ‘The World in 2021‘, “The adoption of new
One of the most prominent trends of the Digital Age is increased traffic on the digital path to purchase. As a result, some experts are wondering what effect this trend will have
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