In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.
Bradd C. Hayes is the active editor of this blog.
In the age of e-commerce, the digital path to purchase has a side trail called “Returns.” Journalist Suzanne Kapner reports, “The share of online purchases that are returned averages 30% or higher,
The bane of e-commerce is the large percentage of purchased items that are returned. As noted in the initial installment of this article, Elise Dopson reports, “Data suggests that 20% of online-bought
For decades, retailers have dealt with a slew of post-holiday returns. Before the advent of e-commerce, retailers simply beefed up their returns department to deal with the long lines of unhappy consumers
The world runs on electricity. That’s why, in the aftermath of a natural disaster, most news stories report how many households are without electrical power. When people have reliable access to power
You may have been reading about breakthroughs in the area of quantum computing, including Google’s announcement that it had created a “time crystal” — a new form of matter — in a
Nearly a quarter century ago, Professor Stanley D. Brunn described the Internet as “the new world” and wondered if it would offer a new geography to humankind. He wrote, “The earliest humans
A refrain from a Richard Rodgers and Lorenz Hart song from the Broadway musical “Pal Joey,” could be a tune sung nightly by today’s supply chain managers. It goes: Couldn’t sleep
Over the past few years, there has been a lot of hype about blockchain and its potential to make supply chains better. Not everyone, however, is a believer. For example, Kai Stinchcombe,
Supply chain risk managers often feel like long-tailed cats in a room full of rocking chairs — everywhere they look a new risk appears. Port delays, pandemics, climate events, factory fires, cyber
Humans create a lot of waste. Environmental journalist Matt McGrath (@MattMcGrathBBC) reports, “The world produces over two billion tons of municipal solid waste every year, enough to fill over 800,000 Olympic sized
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