In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.
Bradd C. Hayes is the active editor of this blog.
The past holiday season solidified the importance of omnichannel operations in the retail sector. Paul A. Myerson (@Paul_A_Myerson), a supply chain instructor at Monmouth University, notes, “An omnichannel retail strategy provides a
Google the term “omnichannel” and you are likely to find as many articles about the challenges associated with omnichannel fulfillment as you are about the importance of omnichannel operations for the future
Many analysts assert the rise of e-commerce and the emergence of Amazon as an online retailer created the so-called “Amazon Effect” and set the stage for the Retail Apocalypse. Lin Grosman, Director
We are all familiar with the terms friend and enemy. We learn to trust a friend and distrust an enemy. In more recent times, however, the term “frenemy” has cropped up. Frenemy
Today’s consumers expect to be connected all the time and everywhere they go. In order to provide the kind of customer experience this all-the-time/everywhere mindset requires, retailers need to master omnichannel operations.
Omnichannel retail operations are well on their way to becoming the norm. Consumers now take the digital path to purchase more often than not; but, they don’t care what retailers call their
We all know the World Wide Web introduced customers to a new way of shopping. The rise of e-commerce has played havoc with traditional brick-and-mortar stores — which all struggle to counter
Amid all the talk of a retail apocalypse, some retailers demonstrated they still have life. Khadeeja Safdar (@khadeeja_safdar) and Imani Moise (@MoiseNoise) report, “Retailers had their best holiday sales since 2011, according
I would venture to say most people use the terms omnichannel and multichannel interchangeably. For casual conversations, using them interchangeably is probably not a big deal. When it comes to creating supply
While moderating a panel discussion earlier this year on the subject “The Science and Art of Modern Retail,” Lauren Sherman (@lapresmidi), Editor of The Business of Fashion, stated, “[Omnichannel is] a bad
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