In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.
Bradd C. Hayes is the active editor of this blog.
What comes to mind when you hear the word “reset”? According to the Oxford Dictionary, reset means to “set again or differently.” When it comes to the so-called “supply chain reset,” setting
Since the advent of e-commerce, many consumers have turned to online reviews to judge value of products in which they are interested. When the system works as intended, consumers can learn from
Time and again pundits have insisted that some changes in consumer behavior brought about by the pandemic are likely to last. One of the behaviors to which they often point is an
Although retailers still talk about the digital path to purchase as an alternative to the traditional shopping journey, the lines between paths to purchase have blurred. Tom Standage (@tomstandage), editor of The Economist‘s
The past couple of years has been a remarkable time for e-commerce as more and more consumers have discovered the digital path to purchase. Nina Taniguchi, an Ads Research and Insights Manager
Back in 2005, when Cyber Monday was first introduced, the digital path to purchase was a lightly trodden offshoot of the traditional consumer journey. Over the years, however, online consumer traffic has
In the age of e-commerce, the digital path to purchase has a side trail called “Returns.” Journalist Suzanne Kapner reports, “The share of online purchases that are returned averages 30% or higher,
The bane of e-commerce is the large percentage of purchased items that are returned. As noted in the initial installment of this article, Elise Dopson reports, “Data suggests that 20% of online-bought
For decades, retailers have dealt with a slew of post-holiday returns. Before the advent of e-commerce, retailers simply beefed up their returns department to deal with the long lines of unhappy consumers
The late Hall of Fame baseball player Yogi Berra is often quoted as having said, “The future ain’t what it used to be.” When it comes to the retail sector, he certainly
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