In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.
Bradd C. Hayes is the active editor of this blog.
How important is customer loyalty? Business consultant Jeffrey Gitomer (@gitomer) insists, “Customer satisfaction is worthless. Customer loyalty is priceless.”[1] On the other hand, A.G. Lafley, former CEO of Procter & Gamble, and
“Business intelligence (BI) doesn’t seem like a tech term that requires much introduction,” writes business journalist Kevin Casey (@kevinrcasey). “It doesn’t even sound all that techie: We know what a business is,
Although history, for the most part, advances predictably, occasionally events, like the COVID-19 pandemic, come along to reset history’s course. Some analysts refer to this as a paradigm shift. When such a
Still entangled in the throes of the pandemic, U.S. supply chains face seasonal risks as the hurricane season begins — and it could be a tough season. Chris Dolce (@chrisdolcewx) reports, “The
People resisting social lockdowns appear to have little regard for rules in general. Many states have reported lighter traffic on their roads but an increase in the number of people caught speeding.
Anyone following the stock market knows the roller coaster ride it has taken since the onset of the Covid-19 pandemic. One company doing well during the outbreak is Nestlé, the world’s largest
Politicians, economists, and business leaders are scrambling for strategies to guide the U.S. and global economies out of the pandemic and the recession it has fostered. Sam Baker (@sam_baker), health care editor
Everyone is looking forward to the end of the pandemic and the recession it has spawned. We all want to return to the new normalcy — whatever that may look like. The
Today, Americans pause to reflect on the life and accomplishments of Dr. Martin Luther King, Jr. His impact was most keenly felt in the area of civil liberties and race relations; however,
Over half-a-dozen years ago, Brookings Institution analysts, Susan Helper, Timothy Krueger, and Howard Wial, asserted, “Manufacturing matters to the United States because it provides high-wage jobs, commercial innovation (the nation’s largest source),
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