Bradd C. Hayes is the active editor of this blog.
Noted supply chain analyst Lora Cecere flies a lot. I suspect that most of her flights are uneventful. Occasionally, however, things go wrong and Lora starts thinking about customer service (or the
In my last post, In the Pursuit of Happiness — Part 1: National Happiness, I discussed a number of articles about how researchers are trying to measure national happiness. One study concludes
Benjamin Franklin once wrote, “The Constitution only guarantees the American people the right to pursue happiness. You have to catch it yourself.” Normally we think about happiness in terms of individual happiness;
Search engine giant Google has recently been in the news for past, present, and future actions. Company executives continually strive to keep the entrepreneurial spirit alive at Google and, therefore, they are
The end of the year is always an interesting time. In addition to the holiday excitement it brings, the end of the year also causes people to reflect on both the past
Raman Kumar, vice-chairman and chief executive officer of an Indian healthcare business process outsourcing (BPO) business called CBaySystem, wrote this about entrepreneurs: “Dictionary definitions are rather clinical at best. No soft side
In a post entitled Hospitals and Supply Chains, I discussed cost savings and improved patient care resulting from better planning and management in progressive hospitals. A study conducted by researchers from the London
The Thanksgiving holiday in America is celebrated in November following the harvesting of crops and before the onset of winter. It seems like a good time to reflect on the global food
Edward Sandford Martin once wrote, “Thanksgiving Day comes, by statute, once a year; to the honest man it comes as frequently as the heart of gratitude will allow.” Today in America, we
Conservative business analyst Holman W. Jenkins, Jr., asserts, “Except for computers and the Internet, the idea that we’re experiencing rapid technological progress is a myth.” [“Technology = Salvation,” Wall Street Journal, 9
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