Do Your Customers Really Matter?
Michael LeBoeuf claims, “A satisfied customer is the best business strategy of all.” [“Business Strategies of Companies,” by Michael Kerr, Houston Chronicle] That may be true, but you wouldn’t know it by
Bradd C. Hayes is the active editor of this blog.
Michael LeBoeuf claims, “A satisfied customer is the best business strategy of all.” [“Business Strategies of Companies,” by Michael Kerr, Houston Chronicle] That may be true, but you wouldn’t know it by
Stefan Thiel believes that the world now holds a stereotypical view of an entrepreneur as someone who is “youthful, brash, and brilliant.” [“The Golden Age of Innovation,” Newsweek, 20 August 2010]. People
Like all commercial enterprises, trucking firms are in business to make a profit. Without trucking firms, the U.S. economy would collapse. Rising costs, however, concern both trucking firms and companies that rely
Mark W. Johnson, Chairman and Co-Founder of Innosight, an innovation consulting and research firm, writes, “Ten years ago, you’d have been hard-pressed to find a chief innovation officer on any company’s leadership
People are always coming up with new terms to sell their products or services. However, when one starts hearing the same term from different quarters, it’s generally time to start paying closer
Dan Gilmore, Editor of Supply Chain Digest, asks, “Has there been anything much stranger in the supply chain than the tale of RFID in the consumer packaged goods to retail supply chain?”
With gasoline and diesel prices hovering between $3 and $4 per gallon, some trucking firms have reduced capacity to ensure that more loads are filled. With capacity at a premium and rates
In part one of this two-part series on networking, I talked about various networking venues you might consider. In this post, I want to discuss techniques you might try when you find
I promised, in an earlier post, that I would write a blog about networking. I believe that networking is important, but only if it serves a purpose. What do you hope to
In a post entitled Collaboration and Social Media, I indicated that I would write a future post about how consumers are beginning to warm to the idea of using social media outlets
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