Bradd C. Hayes is the active editor of this blog.
Long before there was anything labeled the digital path to purchase, legendary retailer Sam Walton stated, “There is only one boss. The customer. And he can fire everybody in the company from
Most business consultants agree the digital age requires organizations to transform into digital enterprises (i.e., enterprises that leverage big data to better meet their customers’ needs). For some enterprises, transformation may require
I’ve read numerous articles asking the question (or a something similar to the question) “What is a smart city?” Freda Miklin (@famiklin) provides a succinct answer. She writes, “A ‘smart city’ is
The customer is king — and the king expects to be treated royally. Kelly McKesten and Stéphanie Thomson, respectively a producer and an editor with Think with Google, report the phrase “the
A phrase that often popped up during Cold War military conversations was, “Quantity has a quality all its own.” It’s a phrase that could very well have originated in the age of
Company executives are increasingly aware of the importance of supply chains in making companies successful. A couple of years ago, however, a McKinsey study concluded companies weren’t investing enough in supply chain
Change is inevitable. Change also makes planners lives, at best, complicated and, at worst, miserable. Plans are static and remain applicable only if the status quo doesn’t change — but change is
Sun Tzu, the famous Chinese general, military strategist, writer, and philosopher who lived in the 6th century BC, wrote, “The line between disorder and order lies in logistics.” It’s a lesson succeeding
Every supply chain professional understands inventory is a necessary evil. Carry too little inventory and you can miss out on sales and anger customers. Carry too much inventory and you increase handling
The modern supply chain is mind-boggling. Multinational enterprises deal with a dizzying array of paperwork involving procurement deals, purchase orders, shipping data, etc. Much of that “paperwork” is now done electronically, which
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