Customer is King on the Digital Path to Purchase
There is nothing new about the notion that companies need to focus on customers. Companies have always needed customers. Karl Albrecht once said, “If you’re not serving the customer, you’d better be
Bradd C. Hayes is the active editor of this blog.
There is nothing new about the notion that companies need to focus on customers. Companies have always needed customers. Karl Albrecht once said, “If you’re not serving the customer, you’d better be
The world becomes more complex every day. Both adding to and helping us understand that complexity is a growing number of algorithms. If that sounds a bit oxymoronic, let me explain. An
Everyone knows that technology (especially, the Internet) has changed the business landscape. Loretta Chao (@LorettaChao) and Steven Norton (@steven_norton) write, “Many traditional retailers are struggling as their customers move online, hoping that
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