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Omnichannel is all about the Customer
We all know the World Wide Web introduced customers to a new way of shopping. The rise of e-commerce has played havoc with traditional brick-and-mortar stores — which all struggle to counter
In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.
Bradd C. Hayes is the active editor of this blog.
We all know the World Wide Web introduced customers to a new way of shopping. The rise of e-commerce has played havoc with traditional brick-and-mortar stores — which all struggle to counter
Supply chain professionals are like the military’s special forces. Each day they battle to beat competitors while simultaneously trying to win the hearts and minds of customers. According to Steve Geary, President
Turmoil is defined as “a state of great disturbance, confusion, or uncertainty.” I think it’s fair to say there is turmoil in the retail sector. Brick-and-mortar stores are closing at record rates.
Amid all the talk of a retail apocalypse, some retailers demonstrated they still have life. Khadeeja Safdar (@khadeeja_safdar) and Imani Moise (@MoiseNoise) report, “Retailers had their best holiday sales since 2011, according
The term “supply chain” was coined because it denoted key linkages from raw resources to finished products. Connecting those links has been the essence of supply chain operations since trading first began.
Today is Valentine’s Day. Traditionally it is a day to exchange cards expressing deep and abiding affection for loved ones. According to analysts from Fronetics, the holiday can be traced back to
“Uncertainty is the enemy of efficient supply chain operations,” assert analysts at Source One, “and it’s also everywhere.”[1] That uncertainty often takes the form of supply chain risks. They point to reports
The end game for every supply chain is to get something (i.e., a resource, part, product, or service) into the hands of a customer. A typical definition of a supply chain is:
Last summer Walmart announced, “Beginning August [2017], items that are fast-turning must be delivered 100% full on the correct date, 75% of the time. If items are late or missing during a
The retail sector is in the midst of a major transformation. Transformation pressure is coming from all sides: competitors, customers, and emerging technologies. Amazon’s acquisition of Whole Foods is simply the latest
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