Bradd C. Hayes is the active editor of this blog.
Motivated by the novel coronavirus pandemic, and not doing my normal amount of traveling, I have been reading books about leadership in times of crisis. The pandemic has presented leaders of all
When people hear or read the term “big data,” they initially think two things: It’s data and it’s big. What else is there to say? First, let’s talk about what “big” really
Some members of older generations find it mystifying that a few members of younger generations have become millionaires by blogging or posting videos online. These individuals, often with millions of followers, are
Even before the COVID-19 pandemic shuttered physical stores, retailers were adopting omnichannel strategies to take advantage of the increasingly important consumer digital path to purchase. When the pandemic descended on the economy
Back in April, John Tyson, Chairman of the Board at Tyson Foods, published a full-page ad in several newspapers asserting the food supply chain is breaking.[1] His assertion not only garnered headlines
Customers don’t want to think about supply chains; they just want great purchasing experiences. Although the connection between great customer experience and a world-class supply chain should be obvious, customer experience is
Memorial Day marks the unofficial start of summer. In normal times, people look to forward to vacations, picnics, and other outdoor activities; however, these aren’t normal times and this Memorial Day is
Sidewalk Labs, an arm of Google’s parent company Alphabet Inc., recently announced the cancellation of an ambitious project to turn a Toronto neighborhood into a model for future smart city projects. When
Anyone who has traveled by air is familiar with control towers. Personnel manning airport control towers ensure aircraft on the ground and/or approaching from the air operate safely. To ensure safe operations,
Normally, by this time of year, retailers are well into their planning for the end-of-year holiday season. This year is an obvious exception. Jim Shea, chief commercial officer for First Insight, observes,
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