Bradd C. Hayes is the active editor of this blog.
Even before the COVID-19 pandemic shuttered physical stores, retailers were adopting omnichannel strategies to take advantage of the increasingly important consumer digital path to purchase. When the pandemic descended on the economy
Back in April, John Tyson, Chairman of the Board at Tyson Foods, published a full-page ad in several newspapers asserting the food supply chain is breaking.[1] His assertion not only garnered headlines
Customers don’t want to think about supply chains; they just want great purchasing experiences. Although the connection between great customer experience and a world-class supply chain should be obvious, customer experience is
Memorial Day marks the unofficial start of summer. In normal times, people look to forward to vacations, picnics, and other outdoor activities; however, these aren’t normal times and this Memorial Day is
Sidewalk Labs, an arm of Google’s parent company Alphabet Inc., recently announced the cancellation of an ambitious project to turn a Toronto neighborhood into a model for future smart city projects. When
Anyone who has traveled by air is familiar with control towers. Personnel manning airport control towers ensure aircraft on the ground and/or approaching from the air operate safely. To ensure safe operations,
Normally, by this time of year, retailers are well into their planning for the end-of-year holiday season. This year is an obvious exception. Jim Shea, chief commercial officer for First Insight, observes,
Numerous supply chain experts insist supply chain processes are experiencing a revolution thanks to emerging technologies. The Internet of Things (IoT) is generally found on the list of technologies fomenting the revolution.
I’ve had the pleasure, over many years in business, of meeting and working with some extraordinary people. Fortunately, I’ve been able to call many of them my friends. One such person was
Not surprisingly, e-commerce spiked during the dark days of lockdown with physical stores closed and consumers with time on their hands to surf the internet. This dramatic change in consumer shopping habits
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