Bradd C. Hayes is the active editor of this blog.
Two recent headlines capture an ongoing debate about the effects of robotic process automation (RPA) on the workforce. The first headline screamed “Why Robotic Process Automation is Taking Over Your Job” while
With so much commerce moving online, digital customer experience (CX) is becoming increasingly important. According to a 2018 Gartner survey, “Across all industries, at least 84 percent of consumers say their experiences
Last century’s “roaring twenties” were characterized by economic growth and widespread prosperity, driven primarily by recovery from wartime devastation and deferred spending. Today, we are just starting the recovery from our war
Big data remains a big deal. Why? Because data is being generated at rate that would astonish previous generations. “From the earliest starting point of time until 2003,” observes Priya Dialani (@priyadialani),
In the classic, science fiction movie 2001: A Space Odyssey, an emotionless, artificial general intelligence (AGI) computer named HAL 9000 murders a crewmember named Frank Poole because HAL learned Frank was planning
The Digital Era, characterized by oceans of data generated at historical rates, is different from past eras. That’s why attempts to adjust to this new era using traditional methods are unlikely to
Just over a year ago, Google announced it planned on stopping the use of third-party cookies in Chrome before 2022 — a move similar to what Apple did with its Safari browser
The late philosopher Eric Hoffer and the late business guru Peter Drucker shared a common belief about the difficulty of predicting the future. Hoffer wrote, “The only way to predict the future
America is one of the globe’s richest countries; yet, its infrastructure is aging and crumbling. For a score of years, the American Society of Civil Engineers (ASCE) has awarded a grade of
The pandemic ushered in a season of remote work and isolation. For some people it’s been very trying. Many people have become bored. It even drove some people to drink more. NPR
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