Bradd C. Hayes is the active editor of this blog.
Customer service is critical for business success and brand reputation. Exasperated or angry customers have numerous avenues to vet their frustrations and discourage others from becoming customers of unfriendly or hard-to-work with
We live in the digital age. The world is connected as never before. And data is being generated at an unprecedented rate. Many people, like entrepreneur Richard Branson (@richardbranson), see this as
Even though a practical programmable quantum computer has yet to be developed, John Loeffler (@ThisDotJohn) writes, “The era of classical computing is coming to an end.”[1] He adds, “Scientists are anticipating the
Sellers have always understood that knowing their customers is important. During the days of the traveling salesman, the best salesmen personally knew their customers. They became friends with their customers. They learned
Sales and Operations Planning (S&OP) has been around for three decades. In human terms, the process should be entering its golden, middle years of life. Many pundits, however, believe the S&OP process,
Retail Shrinkage is a serious retail challenge, especially when its causes can’t be accurately determined. Somewhere between 1.5% and 2.5% of revenue can be lost depending on the channel. For the last
One of the most useful forms of artificial intelligence (AI) currently being used by enterprises is machine learning (ML). Machine learning’s rise in the corporate setting is the result of numerous factors,
Adults often walk a fine line when dealing with teenagers. On one hand, teenagers need to be guided in some areas of their lives. Their knowledge & experience is limited and their
Nelson Mandela once stated, “Vision without action is just a dream, action without vision just passes the time, vision with action can change the world.” Occasionally, I read articles about autonomous or
With so many pundits insisting organizations must transform into digital enterprises to survive, a person could easily conclude the workplace is becoming dehumanized. There is, however, an argument to be made that
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