Bradd C. Hayes is the active editor of this blog.
It really bothers some people that the term “supply chain” remains in wide use. For example, Kevin O’Marah (@komarah) writes, “‘Supply chain’ is a label with baggage. In some circles it is
In the information age, it’s difficult to hide things you would prefer to remain undiscovered. This is as true for businesses as it is for individuals. Consumers, activists, and investors increasingly want
In years past, articles about innovation primarily focused on techniques to help people unleash their creativity and/or how to put together innovation teams. More recently, I’ve been reading articles about the importance
The next time you feel the need to toast someone, raise your glass to all the supply chain professionals involved in omnichannel retail operations. They have it tough. John McAteer, Vice President
Among the many threads of discussion relating to the future of human work, perhaps the most interesting speculation involves the kinds of jobs that don’t exist today but will be created in
Today’s consumers can be characterized as persnickety — that is, they require a particularly precise or careful approach. Persnickety consumers expect a great customer experience when dealing with brands and retailers. Staff
Customer experience (CX) is becoming an important part of both traditional and digital paths to purchase. David Scamehorn, vice president of global data analytics and customer insights at the Radisson Hotel Group,
Life is not a journey that can be successfully navigated using rote answers learned in school. One of the most important things any educational system can do is teach students to think
Numerous sources have declared data to be the most valuable resource in the world and the supply chain sector is trying to take full advantage of data. According to the International Data
The youngest members of the generation known as Baby Boomers are approaching retirement age. If companies allow Baby Boomers’ years of expertise to walk out the door without capturing it, they are
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