Bradd C. Hayes is the active editor of this blog.
During the height of the pandemic, online grocery shopping spiked. Some consumers, who discovered the convenience of shopping online for groceries, have continued to do so — many more consumers have returned
For generations, consumers have been the axle around which the American economy revolves. During the holiday season, consumers surprised many experts with their generous spending — even though they were confronting inflationary
Although many people are acting as if the Covid pandemic is over, it isn’t. Reporter Erika Edwards (@erikaedwardsnbc), and her colleague Dr. Akshay Syal, observe, “Hospitals nationwide are preparing for another winter
Two years before the COVID-19 pandemic jolted the retail landscape, Jeff Schmitz (@JeffreySchmitz4) Chief Marketing Officer Zebra Technologies, insisted the retail sector was in the midst of a revolution. He explained, “The
One of the big debates during the pandemic was whether new consumer shopping behaviors would be permanent or whether consumers would revert to old shopping behaviors once they felt safe to venture
Just when brick-and-mortar retailers thought the so-called “retail apocalypse” was ending, supply chain woes and rising inflation reined in their optimism. There had been good reasons to be optimistic. During the height
If supply chain snarls kept you from receiving items you wanted last Christmas, you’re in luck. Those items are now arriving in U.S. ports and you may be able to get them
Thanks to the pandemic there has been a significant paradigm shift in the retail sector. That shift, according to Ilias Simpson (@IliasSimpson), CEO at Radial, involved a “transformation of omnichannel buying behavior.”[1]
Time and again pundits have insisted that some changes in consumer behavior brought about by the pandemic are likely to last. One of the behaviors to which they often point is an
When a person hears the term “strategy,” they often think about military operations. Sun Tzu, the famous Chinese military strategist wrote, “Victorious warriors win first and then go to war, while defeated
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