Today’s consumers expect to be connected all the time and everywhere they go. In order to provide the kind of customer experience this all-the-time/everywhere mindset requires, retailers need to master omnichannel operations.
Tag: Omnichannel Operations
In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.
Bradd C. Hayes is the active editor of this blog.
Amid all the talk of a retail apocalypse, some retailers demonstrated they still have life. Khadeeja Safdar (@khadeeja_safdar) and Imani Moise (@MoiseNoise) report, “Retailers had their best holiday sales since 2011, according
I would venture to say most people use the terms omnichannel and multichannel interchangeably. For casual conversations, using them interchangeably is probably not a big deal. When it comes to creating supply
“The rise of the omni-consumer,” asserts Fabrizio Brasca (@FabBrasca), Vice President of Global Logistics at JDA Software, “has changed virtually every aspect of the way retailers and manufacturers conduct their businesses.” [“The
At the end of my post entitled Surviving in the Omni-channel World, I indicated that, in a later post, I would discuss the impact of omnichannel operations on the supply chain. In