Category: Omnichannel Operations

In this blog, we discuss cognitive computing and other technologies with a focus on supply chain management and innovation. Other topics of discussion include digital enterprise transformation, marketing, the Internet of Things, and smart cities. Our goal is to advance the public discussion about how cognitive computing and other advanced technologies affect the world in which we live.

Bradd C. Hayes is the active editor of this blog.


Omnichannel Operations at a Crossroads

With many retail chains announcing the opening of new stores, the so-called “retail apocalypse” seems to be waning. This twist of events may surprise some observers considering the fact that the pandemic

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Omnichannel is the New Black Friday

With the prospect of wary consumers remaining reluctant to shop in stores during the upcoming holiday season, online sales began in earnest with Amazon’s October Prime Day. Other large retailers, like Walmart,

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Omnichannel Retails Comes Front and Center

Even before the COVID-19 pandemic shuttered physical stores, retailers were adopting omnichannel strategies to take advantage of the increasingly important consumer digital path to purchase. When the pandemic descended on the economy

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Omnichannel is the New Black of Retail

This year, like last, has witnessed retailers declare bankruptcy and close brick-and-mortar stores — continued consequences of the so-called Retail Apocalypse. In my mind, what’s happening is more of an adjustment than

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Omnichannel Focus on BOPIS

In the culinary world, Bopis is a spicy Filipino dish made from minced pig’s lungs and heart. In the retail world, BOPIS stands for Buy Online Pick-up In Store and for some

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